I used the drive-up ATM and was issued a blank receipt. I went inside and talked to a t...

GetHuman-morenof's customer service issue with Bank of America from May 2020

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The issue in GetHuman-morenof's own words
I used the drive-up ATM and was issued a blank receipt. I went inside and talked to a teller to let them know there was a problem with printed receipts. Their response was they aren't responsible for the ATMs and went on with other stuff I couldn't understand because they were wearing masks. I suggested to them that they should post a note on the ATM that printed receipts were not available, but was again told they are not responsible for the ATMs. I tried to let them know that they would be doing their customers a favor by choosing an email receipt until the problem was fixed, but they weren't interested. So I just wanted to contact BoA to let them know their customer service stinks. Plus it takes a lifetime to reach a customer support person who might actually care, because I'm sure the senior execs don't give a darn.

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Bank of America

Customer service issue
Reported by GetHuman-morenof
May 8th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5371 others
0 customers following this

Timeline

GetHuman-morenof started working on this issue
May 8th 9:11pm

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