To Bank of America,**I have been a customer of Bank of America, both personal and busin...

GetHuman4029593's customer service issue with Bank of America from December 2019

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The issue in GetHuman4029593's own words
To Bank of America,**I have been a customer of Bank of America, both personal and business, for over ** years. I am asking for resolution and explanation as to why Bank of America decided to close all my accounts and has now been holding nearly $***,*** of my hard earned money for over ** days. I’ve received written letters dated October **, **** stating that BofA has decided to close * of my accounts without giving any explanation for the account closures outside of the corporate talking points that it’s within the bank’s right to do so. What is not, I’m certain, in the bank’s right is to hold nearly $***,*** of my money.**Since receipt of your letters on October **th, that someone at the bank decided to close all my accounts, I have been in contact with either branch or call center employees on * different occasions, taking countless hours of time away from my business, asking for explanations and inquiring when the funds will be released but never receiving anything specific responses other than “it’s under investigation”. **Why is the bank holding our money and treating us like criminals? Before I am forced to involved my business attorney in this matter, I urge you to release my funds back to me with all the accrued interest within **-** hours, which would be Thursday December *, **** at **:**PM, as your assistant branch manager Yvette Quezada has stated over the phone with my daughter Grace and confirmed with me in an official email. **Please also discontinue the sales literature you continue to send to my wife and myself regarding offers such as "Preferred Rewards Platinum Honors Customers" and asking us to put more money into your bank. Your broken bank policies and staff’s lack of sense of urgency and incompetence to escalate my case to the decision makers has been frustrating, has cost me hours away from my business, has left me feeling discriminated against and being treated like a criminal…all of which my wife and I are not nor deserve. **I anticipate your response back with explanation and resolution to this situation immediately.**Thank you,*Andrew Chow and Grace Chow

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Bank of America

Customer service issue
Reported by GetHuman4029593
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 4342 others
0 customers following this

Timeline

GetHuman4029593 started working on this issue
Dec 3rd, 2019 12:08am
GetHuman4029593 indicated the issue is not fixed yet.
Dec 4th, 2019 12:26am