I cannot make transactions.my card number is **************** in names of Florence S Na...

GetHuman-flosuubi's Card Declined issue with Bank of America from October 2019

Help with my Bank of America issue
The issue in GetHuman-flosuubi's own words
I cannot make transactions.my card number is **************** in names of Florence S Nansubuga. Telephone number **********

GetHuman-flosuubi did not yet indicate what Bank of America should do to make this right.

How GetHuman-flosuubi fixed the problem
I called customer service.found the telephone number on bank of america website.i was asked to give one of the following** last four digits of SSN, my card pin or numbers on my card. i gave them the card numbers but couldn't verify me also asked for my pin and they failed! finally i was told to login in my online banking and they verified by sending me a link on my phone number.when i logged into the link i was able to speak to on of the representative.he informed me that my card was compromised and terminated. they had sent me a new card and didn't know. any way, i got it today in my mail. but the whole situation was frustrating.
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Bank of America

Card Declined issue
Reported by GetHuman-flosuubi
Oct 15th, 2019 - 3 years ago
Fixed
GetHuman-flosuubi shared how to fix
Seen by 12 customers so far
Similar issue to 19308 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-flosuubi started working on this issue
Oct 15th, 2019 8:01pm
GetHuman-flosuubi confirmed the issue is fixed. Hooray!
Oct 16th, 2019 4:38am

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