BoA no longer takes change if it's not rolled. This is apparently a new ("....first of...

GetHuman3741438's customer service issue with Bank of America from October 2019

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The issue in GetHuman3741438's own words
BoA no longer takes change if it's not rolled. This is apparently a new ("....first of the year") issue. I took a jar of change $***.*** into my BoA branch this afternoon and was told that they no longer took loose change. I would have to roll it. The last time I took change to BoA They put it in a bank bag with my name and account number on it, sent it off to a room or branch that had coin counting machines and deposited it in my checking account. I thought I was dealing with a bank a real bank. Wife and I are discussing which bank other than BoA to transfer our accounts to. I want the BoA to accept my loose change, bag it, count it, and deposit it in my account. That's what a bank does. There is no excuse for not having this simple service provided as they always have.
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Bank of America

Customer service issue
Reported by GetHuman3741438
Oct 10th, 2019 - a mo ago
I have an issue with Bank of America too
Not resolved
Seen by 6 customers so far
Similar issue to 19203 others
0 customers following this
Timeline
GetHuman3741438 started working on this issue
Oct 10th 8:23pm
GetHuman3741438 indicated the issue is not fixed yet.
Oct 11th 2:52am
GetHuman3741438 indicated the issue is not fixed yet.
Oct 11th 7:59pm
GetHuman3741438 indicated the issue is not fixed yet.
Oct 14th 3:17am