There is an issue with my bill pay. I canceled my mortgage payment and shows as cancele...

GetHuman1636535's customer service issue with Bank of America from September 2019

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The issue in GetHuman1636535's own words
There is an issue with my bill pay. I canceled my mortgage payment and shows as canceled but the payment is still being processed today without my authorization leaving my bank in the negative. I need this transaction canceled and any related fees removed* I need access to my cash asap. I hope this is resolved quickly and smoothly. Thank you.
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Bank of America

Customer service issue
Reported by GetHuman1636535
Sep 9th, 2019 - 11d ago
I have an issue with Bank of America too
Not resolved
Seen by 3 customers so far
Similar issue to 18260 others
0 customers following this
Timeline
GetHuman1636535 started working on this issue
Sep 9th 10:54pm