Bank of America Customer Service Issues

I received a check from a landscaper that turned out to be bad. Bank of America only blamed me instead of pursuing the actual criminal. This situation has unfairly stayed on my record for nearly [redacted] years, which I believe is against the law. I demand that this be removed from my record. If I do not receive a response within 48 hours, I will involve a lawyer to sue for damages and discrimination. I am prepared to take this to a higher court with legal representation to clear my name of any prejudice. Bank of America's lack of investigation has caused me undue pain and suffering. - J. Shuffle

I am facing a concerning issue with Bank of America's Check Fraud Department. I have been waiting for over 15 business days, with a potential 30-day period for them to reach a conclusion on my $29,[redacted] fraud claim. An unauthorized individual opened a joint account in my name, adding a stranger named Kurtis Rashad Binion before transferring the money into this new account, which was then moved out. Despite being a loyal customer for over 20 years, I am struggling to get clear information or assistance from both local branches and the Check Fraud Department. I sent in the required affidavit, but I have not received any updates or been contacted for an interview as expected. I am eager to resolve this issue promptly and recover the $29,[redacted].

I needed to request a $[redacted] refund for online tech services, and was asked to complete an online form while they were remotely fixing my computer. During the process, they manipulated the keyboard to add an extra 4 in front of the $[redacted], making it appear as if I had been refunded $4,[redacted] instead. To correct this, I was told to buy two gift cards, each worth $2,[redacted], take photos of the backs, and send them. Despite them claiming the cards were invalid, I believed they were scamming me, but they showed me a falsified Bank of America site to deceive me. Fearing further loss, I complied with their demands. I made a mistake out of fear, and as a result, I lost all the money in my account and access to my computer. I have taken steps such as filing a police report, closing my accounts, but I am seeking advice on the next steps to take. If anyone has any guidance or suggestions, I would appreciate the help. Thank you. - P. B.

I closed my account on 8/5 when I had to return to my country. However, before I closed it, I used the card for a purchase. The transaction may have been pending, leading to an overdraft of $76.66. I am uncertain about potential charges and if the amount has been covered. To prevent the account from going into overdraft, I had a friend in the US transfer funds the following day. I am unsure if the transfer was successful.

I am an attorney in South Texas. In [redacted], mineral interests were deeded to a Trust benefiting a minor, set to terminate on their 21st birthday. In [redacted], trustees resigned, appointing Corpus Christi State National Bank as successor. Bank of America now holds the Bank's assets. Despite no interaction with Bank of America over 50 years, a North Dakota issue arose regarding mineral rights. A Court Order is now requested for a new Trustee. A former Trustee is willing, but due to the resignation, a Court must appoint. As Bank of America succeeded Corpus Christi State National Bank, is it necessary to involve them? Expedited action is preferred given the Bank's likely reluctance. Any guidance or contact information would be greatly appreciated. - Michael C. Sartori, Attorney at Law, P. O. Box [redacted], George West, TX [redacted], [redacted]

I recently applied for a BOA credit card and unfortunately was denied. The letter I received mentioned that I was rejected due to being enrolled in a consumer counseling service or reduced payment plan, which is inaccurate. I am not in such a plan. The letter indicated that this information was obtained from Experian, but upon checking my credit report, there is no evidence of any such enrollment. Experian redirected me back to you when I sought clarification. I am finding it challenging to connect with a live representative from your company as the automated system requires an account number, which I do not possess. I would appreciate guidance on how to address this issue.

I have set up automated $[redacted] monthly payments to u.n.i.c.e.f. through various banks and am concerned that Bank of America may have considered my account abandoned. However, my account is active with regular deposits and payments. I am seeking direct contact with the BoA branch in Manahawkin, NJ, to resolve any potential misunderstanding. Please find the provided address and email below for your reference in conveying this information to them. Email: [redacted] Address: 3-[redacted] Sheng Nei Yang Guang, Jia Yuan Guang, Dong Nan Road, Bei Hai City, Guangxia, China, p.r.c., [redacted]. Thanks, Joseph Brazill.

I am Richard W. Hughes. In [redacted] and [redacted], I had accounts with B of A. I refinanced my house with Chase Bank and loaned my son $[redacted],[redacted] for home renovations. He agreed to repay me from the sale of his house, but my daughter-in-law denies receiving the money. I may need to take legal action to recover the $[redacted],[redacted] from her. I request B of A to provide me with my bank statements from 2[redacted] for proof. I resided at 28 Lindsay Rd. in Billerica, Massachusetts, but I do not recall my bank account number during that time. Any assistance in verifying the transaction would be appreciated to avoid losing the $[redacted],[redacted]. Thank you, Richard W. Hughes

I am a BoA customer at the Manahawkin, NJ branch and need to ensure they have my current postal and email address in China, P.R.C. Please contact the branch with the provided addresses and confirm with me. I appreciate your assistance in this matter and can verify my identity with passport number(s). Living and working in China for a while with my family, I've encountered difficulties communicating due to internet restrictions. I hope you understand my situation and can assist. Thank you. Email: Joseph Brazill 3-[redacted] Sheng Nei Yang Guang Jia Yuan Guang Dong Nan Road Bei Hai City Guangxia, China, P.R.C. [redacted] I require the BoA Manahawkin, NJ address to update my information to potentially reopen my account for a one-time purchase on Amazon.com using Western Union, Visa, or a check, to be determined by the transaction handlers. Jos.

In all my years banking with Bank of America, I had never encountered bounced checks until recently. As I am transitioning to a new job, it is crucial for me to pay my rent on time by the 1st of the month. Unfortunately, for the second time in less than a month, Bank of America has held my checks for over 10 days. This delay is causing significant financial strain as I rely on these funds to cover my rent, bills, and transportation. I am expecting two more checks on August 31 and September 6, which together will allow me to meet my financial obligations. However, Bank of America's prolonged holds are jeopardizing my ability to access these essential funds. While I plan to switch banks soon, I am currently dependent on these deposits for my basic living expenses until September 7th. I urge Bank of America to release my funds promptly as a loyal client who has always abided by the bank's terms.

In January, I received my BofA payment back from the post office due to an envelope mix-up. I visited a BofA branch in North Berkeley to resolve the issue. After explaining the situation to the teller, I paid the $[redacted].11 I owed and requested the removal of the late charge. The teller agreed, mentioning that the adjustment might reflect on the subsequent billing cycle. Believing the late fee had been waived, I disregarded the subsequent statements assuming a $0.00 balance would indicate the resolution. However, after six months, I discovered $97.00 in accumulated late fees. I kindly ask for the late fees to be waived as I unintentionally overlooked the payments, assuming the matter was resolved.

I recently discovered that my online banking has been compromised. I had been expecting my debit and credit cards, but it appears that my mailbox was broken into. It has been more than 2-3 weeks now, and I couldn't find the cards. During this time, I looked through my paperwork and found my Gmail password since I lost my phone and had to get a new one. I also bought a $25 chip to keep my old number. Unfortunately, my wallet was lost on the bus. I suspect that someone has access to all my personal information. I will be filing a report and contacting Equifax, Experian, and the other credit bureau. I have been eagerly waiting for the money that was taken to be refunded back to my online banking account, but I have not seen any progress. Every time I try to log in, I notice that my password and username have been changed. I have been a member since May [redacted], and this situation has been ongoing since August 2. I have made calls, and it seems like someone is pretending to be me and using my identity. I suspect it could be my sister, Francisca V., who looks very similar to me but is not my twin. I haven't received any eviction notices yet, but my rent is overdue.

I received an email regarding unusual activity on an account supposedly linked to my company, Goosebottom Books. However, I do not have any accounts with Bank of America. I suspect this is a phishing attempt to obtain my information. If there is an account under my company's name, I would like to be informed. Can I forward this email for investigation? Thank you, Pamela L.

On 8/23/19, I applied for an Alaska Airlines B of A credit card but had forgotten that my credit was frozen. Unfortunately, the application couldn't go through. After a customer service agent contacted me, I opted to cancel the application. I recently had the freeze lifted and submitted a new application today, which is now under review. Given my excellent credit score, I believe the review delay may be due to my recent cancelled application. I'm hoping for expedited processing to receive my new card promptly for booking my AA flight. I also want to ensure I receive the promised 40k bonus miles and $[redacted] statement credit.

In July or August, an unauthorized online statement for my credit card appeared. Mistaking it for a phishing attempt, I reported it to my IT department. They confirmed the email was legitimate. My August payment was debited as usual from my long-standing account but now shows as unpaid and past due on the online banking site. The process changes to allow an external account for BOA credit card payments are inconvenient. It seems I must use the app for this, which I'd prefer not to do. Before changing the account due to a banking switch, I urge resolving the August payment error first. Repeated phone calls had excessive wait times, and a chat was abruptly cut off with no option to resume. This frustrating experience isn't ideal for customers to encounter or share. Compared to a smooth interaction with a Wells Fargo representative resolving a similar issue swiftly, my attempts with BOA have been fruitless, consuming about 2 hours without speaking to anyone. If recent system updates are the cause, they appear to be unsuccessful.

My father, Edward K. Zachari, received a $3,[redacted].89 check from State Farm Fire and Casualty Company for roof repairs at [redacted] Easthills Drive, Lexington, KY [redacted]. The check is made out to "Edward Zachari & Bank of America NA ISAOA ATIMA." As there is no Bank of America branch in Lexington, Kentucky, we need guidance on how Bank of America can endorse this check to deposit it into his account. His mortgage is with Bank of America, and we aim to use the funds for the roof repair. Your help is greatly appreciated. Thank you, Anne Zachari - Daughter of Edward K. Zachari

I am requesting a chargeback for a transaction for $39.95 made on my Bank of America credit card ending in [redacted] at "US Addressupdate" on September 9, [redacted]. This charge was not authorized as I was led to believe I was setting up a temporary mail forwarding with USPS for $1.05 for ID confirmation. "US Addressupdate" falsely represented themselves as USPS and did not disclose any information about the $39.95 charge. I did not receive any confirmation or service from them. Please process a chargeback for the full amount. If necessary, please send the replacement card to my hospital address in France. For assistance, you can contact my family member, Lucjan Zlotnicki, at +1-[redacted]. I have proof of my communication with USPS for the temporary forwarding if required. Contact Dr. Zlotnicki for further assistance. Thank you. Regards, Barbara Piotrowska - September 9, [redacted].

I recently got my SSI check while in the hospital, and the bank has unexpectedly taken it due to a claim issue. I have spoken with SSI, who informed me that the bank should not have done this. Now I find myself homeless as a result, my car has been repossessed, and I am unable to provide for my boys or my sick dog. I am desperate for assistance as the bank has misled me about returning my funds. This situation has caused me significant distress, and I urgently require my money back to address my current crises. I have contacted the bank multiple times, but they claim there is nothing they can do. I implore you to please resolve this matter and return my funds promptly.

I have been a loyal customer of Bank of America at the Corte Madera, California branch for a long time, with business checking accounts holding over $[redacted],[redacted] in deposits. However, I have observed a decline in service over the past year that is causing me to consider moving my accounts. 1. Despite making deposits twice a week, there often seems to be only one teller available, leading to delays. The manager mentioned they are frequently short-staffed. 2. The turnover rate among banking officers is high, as I have gone through five officers in a short period. This affects the quality of service and understanding of my business needs. 3. During a recent visit on September 9th, I requested assistance from a banking officer who was occupied, and the Home Loan officer declined to help, leaving me waiting for 15 minutes before leaving. This lack of efficiency due to understaffing is hindering my business operations. I hope for an improved level of service at this branch. Thank you for your attention to this matter.

I have a check from Unum Life Insurance drawn on a Bank of America account. I don't have a bank account due to outstanding judgments. I live far from a Bank of America branch and need to cash the $72,[redacted] check for a home. Bank of America won't accommodate me as a non-client. Can I have my son cash it by getting a cashier's check in his name? Thank you for any advice, as only one branch in Des Moines responds to calls, causing frustration. Thank you.