Bank of America Customer Service Issues

Subject: Inquiry About Bank Account Status (Account Number: 8[redacted] [redacted]) Dear Bank of America, I am writing to address an issue regarding three check payments that were debited from my account on 07/02. These payments were made for materials sold to a client in the USA under the terms "cash in advance" and were cashed by Bank of America on the following dates: 1. June 26, [redacted] - $1,[redacted].00 2. June 27, [redacted] - $1,[redacted].00 3. June 28, [redacted] - $1,[redacted].00 I am concerned as these payments were cleared for the release of the materials, yet they are now reflected as counter credits in my account activity. This discrepancy is impacting my savings and business operations. I kindly request your assistance in resolving this matter promptly. Additionally, the total amount of $4,[redacted].55 under the status of DEBIT/HOLD should be reimbursed to my account as these payments have already been confirmed and the materials released accordingly. I appreciate your attention to this issue and look forward to a swift resolution. Sincerely, Angel Domingo Miranda Rivera Passport: [redacted]36 Email: [redacted] Phone: +58.[redacted]

I lodged a dispute against Aspen Dental in early to mid-June. I was informed by the merchant that the charge-back was processed on June 20, [redacted]. Despite numerous attempts, including visiting the bank in person after missing work, and contacting BOA several times, I have yet to receive a resolution. I even tried contacting them yesterday with the merchant on the line, but the call got disconnected after a long hold. The disputed charge of approximately $[redacted].80 was posted to my account on March 1, accompanied by a MasterCard case number provided by the merchant. It has been almost a month, and the funds are still missing. The situation is frustrating, and I'm feeling upset and confused. I am seeking clarity on this matter and request the funds to be credited back to my account promptly. Thank you for your attention to this issue. Regards, D. Jackson.

I am writing on behalf of my 95-year-old aunt who is a Bank of America (BoA) customer. Due to her dementia, my husband, acting as her power of attorney, manages her finances. Upon reviewing her checking account statement, I discovered a concerning transaction of $29.56 on 7/9 for a Paypal purchase in San Jose, CA. This is alarming as my aunt does not use computers or mobile phones, and her ATM card was canceled in June [redacted]. I contacted the local BoA branch, and their records show no cards linked to her account. I was advised to call 1-[redacted] to report fraud, but without the 3-digit security code from the destroyed ATM card, access to a representative is denied. To address this issue, I request the following: 1. Review the Paypal transaction details to trace the source of the payment. 2. Verify that there are no cards associated with my aunt's account. 3. Advise me on preventive measures. Due to circumstances, my husband is unavailable as he is fishing in Northern Ontario without cell service. We have detected previous fraud in her Wells Fargo investment account and aim to prevent any unauthorized activity in her checking account. Your assistance is greatly appreciated. Thank you.

I am a senior citizen who has been a customer of Bank of America for over 30 years. For the last 5 years, I have been unfairly charged a $14 monthly fee on my account where these charges should have been waived due to my age. After speaking to a representative in New York who only offered to refund me for 3 months, I am disappointed in the lack of assistance. I have changed my account today, and I expect to receive a refund for the full amount I have been wrongly charged, which totals $[redacted]. Bank of America did not inform me about this fee exemption, and I feel let down as a long-time customer. If I do not hear back promptly, I plan to close my accounts by September 1st. I want to ensure my fellow seniors in the community are aware of this issue to prevent them from unknowingly paying these fees. I appreciate your attention to this matter. Thank you, Martha L. B.

Hello, I was a customer of Bank of America from [redacted] to July [redacted]. Upon closing my account, I needed to clear an outstanding balance on my BoA credit card. Despite resolving this in person at the Lake Forest office, my account still shows a balance, resulting in an unnecessary late payment fee. As a young family of three looking to buy a home, this has negatively impacted my credit score and ability to secure a favorable mortgage rate. After contacting customer support, an individual named Soyz removed the late fee and advised me to obtain a document from a nearby branch confirming the delinquencies had been resolved. However, upon visiting the bank as instructed, I was informed it would take 7 to 10 days to complete the audit process. I kindly request the prompt removal of the late charge as a goodwill gesture and to expedite the resolution to prevent any further delays in securing a loan. Sincerely, BR

I am requesting an update on my accounting at [redacted] S. Mathilda Ave., currently in progress with Bank of America. My accounts are held at Branch 53 on De Anza Blvd. and Branch 26 on Prospect Dr., as well as at [redacted] El Camino Real in Santa Clara. My middle name is Jean and my maiden name is Love. I am 45 years old with 3 children and have worked at Lockheed. I am keen to see how Mr. Sony from Cupertino can assist me, as well as H&R Block International. I have experience working under George Bush Senior in D.C. and would appreciate support with legal matters. My baby should be at [redacted] N Mathilda Ave., Sunnyvale, CA. I need help with my finances and accessing my email. Thank you.

Hello, I am Lorraine Rodriguez residing at [redacted] North Warthen Meadows Street, Las Vegas, ZIP [redacted]. I deposited via USPS money order into the following account details: Account Name: Lakeisha Harrison, Account Number: [redacted]37, Routing Number: [redacted]84. Unfortunately, the account owner couldn't access the funds as the account got frozen. I purchased the USPS money order on July 2nd, [redacted], at the post office store. I have been waiting for two weeks, and there have been no refunds or crediting to the account. I seek your assistance in resolving this issue promptly. Thank you.

I have not received a response regarding the swift message I sent to Bank of America a week ago. Could you please assist in tracking it and providing an update on its status? Original Swift Message Details: Sender: ICICINBBCTS, ICICI BANK LIMITED, MUMBAI IN Receiver: BOFAUS3NXXX, BANK OF AMERICA, N.A., NEW YORK, NY US Message Reference: 1[redacted]10ICICINBBACTS[redacted] Message Content: - Transaction Reference: KYC[redacted]5 - Related Reference: [redacted][redacted] - Narrative: Request for KYC Report on Remitter for MT103 Payment Order Please ensure to address this matter promptly as we are awaiting the necessary KYC report. Thank you for your attention to this issue. Regards, GTSU HYD ICICI BANK LTD

I recently received a check for over $3,[redacted] from MassMutual, drawn by Bank of America. Despite confirming with MassMutual that there are sufficient funds, Bank of America claims otherwise. After involving Wells Fargo, the issue persists, leaving me with only $1 and a pending hotel bill. If this matter is not resolved promptly, I face the risk of homelessness. The refusal to release MY MONEY is causing undue distress. I will have no option but to pursue legal action against Bank of America should this continue. This money rightfully belongs to me, not the banks involved. Sincerely, S.G. Pezley

I had an account with Security National Pacific Bank that I opened in [redacted]. There is $39 remaining in the account, and I still have the original Deposit Book and account details. This bank was acquired by BoA. I am requesting a phone call as I have been struggling to contact them from overseas. I need to talk to a customer representative directly. Unfortunately, I am unable to navigate the automated system because I do not possess a current bank account, Tax ID, or Social Security number. I have attempted for two weeks with no success, even with the assistance of GetHuman. Please reach out to me using the provided phone number. Andrew C.

On July 11, [redacted], while staying at an ashram in Vrindavan, UP, India [redacted], I encountered issues with the ICICI Bank ATM when trying to withdraw 10,[redacted] rupees from my BofA account in Oakland, CA. The machine was slow and my finger-swipes didn't work, so I moved to the HDFC Bank ATM next door. Despite the "We are processing your request" message staying on screen without progress, a man helped complete his transaction, possibly taking my funds. I then successfully withdrew cash at the IndusInd Bank. Upon checking my BofA account online, I noticed an unauthorized second withdrawal from HDFC Bank. Despite facing difficulties contacting BofA from India, a friend mentioned resolving the issue through the banks. I'm frustrated by BofA blocking my card for large purchases yet not addressing the wrongful withdrawal. Seeking a resolution and the reinstatement of my $[redacted], I am disappointed by the lack of support and the challenges in communication.

I received a payment notification from Bank of America regarding a payment of 45,[redacted].00 INR from Josh Porter. The funds are pending in my account until I provide a shipping payment slip or scanned receipt. I need to follow their procedures for the amount to reflect in my account. I must reply with the genuine shipment receipt to proceed with the fund activation. Bank of America apologizes for any inconvenience and ensures safety from fraudulent activities. The details of the payment accounts are provided for reference. Contacting Bank customer service via email is advised for transaction recognition. The current transfer status shows the process is on hold pending the submission of the required shipment information.

Dear Sir, I received a message from your bank and need clarification. I lost money and my camera after seeing this message. Please review the details provided: Dear Ganesha G, We are in the final stage of the transaction, and the money will soon reach your account after an activation fee payment of Rs 25,[redacted] for the Federation of Indian Banking System. The amount will be transferred from the Reserve Bank of India to your State Bank of India account. Representative Account for Activation Fee Payment: Bank: Punjab National Bank Account Type: Savings Account Name: Rahul Kumar Account No: [redacted][redacted] IFSC Code: PUNB[redacted] Note: Rs 50,[redacted] has been deducted to release Rs [redacted],[redacted] into your account for withdrawal. The fund will be activated 15 minutes after receipt of the payment. Please ensure to send the activation payment receipt by June 16th for fund activation. We urge you to complete the final procedure from the India Federation for online and international charges to have the amount deposited in your account promptly. Thank you for choosing CitiBank and Reserve Bank of India Wire Transfer. We aim to provide you with excellent service.

Dear Sir, I received a message supposedly from the bank that has caused me to lose money and my camera. Please review this message: Dear GANESHA G, We are at the final stage of this transaction, and the money is ready to be deposited into your account. However, we require an Activation fee of 25,000Rs for the Federation Of Indian Banking system to complete the process. Please make the payment to the following account: PUNJAB NATIONAL BANK Savings Account Account Name: RAHUL KUMAR Account No: [redacted][redacted] IFSC CODE: PUNB[redacted] Note: An amount of 50,[redacted].00Rs has been deducted from the buyer's account to release the pending sum of [redacted],[redacted].00Rs into your account for withdrawal. The fund will be activated 15 minutes after receipt of the payment. Kindly send the activation payment receipt by tomorrow, June 16, to ensure your funds are activated promptly. Please comply with the final procedure required by the Indian Federation to have the money reflected in your account. Thank you for choosing CitiBank and the Reserve Bank of India for your wire transfer. We aim to provide you with excellent service in the future.

I am experiencing issues with my old checking account ending in [redacted], which was put on hold due to fraud by Light Stream Finance. I promptly opened a new checking account with the last four digits [redacted]. However, since the incident in May, I have faced delays and confusion from the Fraud Department. They erroneously linked me to a claim against my landlord despite my repeated denials. This situation has led to overdrafts in my old account, causing funds to be withdrawn from my new account without notice. I have been a loyal customer for nearly two decades, but the lack of assistance and communication has been disappointing. Even the branch manager's efforts were fruitless during a four-hour visit. I am still awaiting resolution from the department concerning missing funds from a direct deposit in May. As my patience wears thin, I am considering taking my business elsewhere to avoid further complications. I insist on a prompt call and email from a Bank of America executive to address and resolve these pressing matters. Best, Daniel McCusker

I'm from Nepal and recently received an email from the Coca-Cola company in the UK. They informed me that I've won $[redacted],[redacted].00 USD through a lucky draw related to my LinkedIn ID. After following their instructions, I received my award certificate and deposit slip, claiming my winnings were deposited in the Bank of America. BOA prompted me for a C.O.T. code to make a transfer in my local area, which required a $[redacted] USD payment. They provided contact details including a WhatsApp number +[redacted]4 and email ID [redacted] I am unsure if this is legitimate or a scam.

Hello, I would like to dispute a charge of $1,[redacted].98 on my checking account. I mistakenly made an early payment not realizing I also had an automatic mortgage payment scheduled, resulting in double payment for my mortgage in August [redacted]. Unfortunately, I do not have the funds to cover two mortgage payments in the same month. This was an honest oversight on my part. I kindly request for the amount of $1,[redacted].98 to be credited back to my Bank of America checking account. Thank you.

Dear Sir, I have been a BOA customer since [redacted] and was satisfied until 8-6-[redacted] when I visited the Fort Lee Rd. branch in Leonia, NJ. Upon arrival, I found the regular parking spaces full and moved to the rear right area as usual. An attendant instructed me to move my car backward, but I noticed a car approaching mine from a regular space. To avoid a collision, I didn't move my car, which upset the attendant. Despite my explanation, he rudely told me not to return for parking. This incident was embarrassing in front of other customers. I want to return to this branch without any issues but am unsure how to proceed. The attendant used to be nice, and I do not wish for him to be in an unpleasant position. I have informed the female supervisor at the branch about the incident. Sincerely, Lee C. H., M.D.

After retiring to Mexico and becoming debt-free, we streamlined our banking to one Merrill Lynch debit card and one Bank of America credit card, essential for car rentals and online reservations. Unfortunately, Bank of America mistakenly canceled our credit card, causing inconvenience. Despite sending a letter on June 30th to their Credit Card division to reinstate it, we have yet to receive any response. We urgently need to resolve this matter to restore our credit rating and regain access to our Bank of America credit card. We appreciate any assistance or advocacy in this situation.

My account at Bank of America has been mishandled. They purposely held a $[redacted] transaction that was supposed to be released on the 6th of August. I have the paperwork showing that the bank was notified to release the funds, but they didn't comply in an attempt to charge me overdraft fees, knowing I couldn't afford it. This feels like theft and fraud. I felt embarrassed and upset as my granddaughter and I couldn't even buy clothes or go out for dinner due to my account being in the negative. I work hard, and this is simply unfair. Please return my money, waive the overdraft fees, and restore the funds to my savings account. The company involved, Josh & Main, had already authorized the release of funds days ago. Thank you and God bless.