I just want to know if you are able to get me called back when it is my turn up on hold...

GetHuman-valhenni's customer service issue with Bank of America from May 2019

Help with my Bank of America issue
The issue in GetHuman-valhenni's own words
I just want to know if you are able to get me called back when it is my turn up on hold or am I just going to have to hold forever. I am waiting on *-***-***-**** right now. something went haywire with their automated service on Sun.****. It worked fine on **** but when I went to use it on Sun.****, it had no record of my **** transaction and it was obvious they must have put in a new system and it doesn't do anything right, it's a mess! That is probably why I have been on hold for almost one half hour now. Don't know why they would have done something like that because like they say, "If it ain't broke, don't fix it".

GetHuman-valhenni did not yet indicate what Bank of America should do to make this right.

How GetHuman-valhenni fixed the problem
Since it was impossible to get thru to BofA on ******* due to a glitch in their automated system because, apparently nearly **,*** were also trying to do the same thing, I decided to just wait and try again later the next day. Well, good for me, because when I called late afternoon on ******* BofA had obviously restored their old automated system back in place, which by the way, BofA if you're reading this, works just perfectly fine, I'd rate it a ** or * stars either way, so please don't even think about changing it again. So I didn't do anything as they had already fixed it themselves.
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Bank of America

Customer service issue
Reported by GetHuman-valhenni
May 20th, 2019 - 2 years ago
Fixed
GetHuman-valhenni shared how to fix
Seen by 5 customers so far
Similar issue to 14812 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-valhenni started working on this issue
May 20th, 2019 6:51pm
GetHuman-valhenni confirmed the issue is fixed. Hooray!
May 24th, 2019 3:58am

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