My mother has an account and doesn't have her account number.she is on hospice and cann...

GetHuman2889460's Account Access issue with Bank of America from May 2019

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2889460's own words
My mother has an account and doesn't have her account number.she is on hospice and cannot speak clearly.i have tried to help my mom with her replacement atm card.I understand your security, but we have been treated like criminals.i have ower of attny and the bank manager would not even look at it. I asked for help and she said carry your mom to a car and drive her here.she also told me I should have worked this out before my mom got sick. This has been going on for months I don't have time for this. What are your suggestions or do you have any? Your employees don't!?! We are in California *
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Bank of America

Account Access issue
Reported by GetHuman2889460
May 8th, 2019 - 2 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 6 customers so far
Similar issue to 14382 others
0 customers following this
Timeline
GetHuman2889460 started working on this issue
May 8th 10:18pm