Folks,**The following email was sent to me. As I do not have a Debit Card, I am assumin...

GetHuman-rebannis's customer service issue with Bank of America from March 2019

Help with my Bank of America issue
The issue in GetHuman-rebannis's own words
Folks,**The following email was sent to me. As I do not have a Debit Card, I am assuming this is a Fraud, and you would want to know about it.**I do bank with BofA, and would not like this to happen to anyone.**RE Bannister ***** Sudbury Court *Raleigh, NC**(See Below)************************************To ensure delivery, add *****@***.com to your address book.**Bank of America(R)** **Debit Card Blocking Alert*Your Debit Card Is Blocking Soon !!*Dear Customer,**There was a security Upgrade on Our Online Banking Database Currently. So, We Recommend all Member to Re-activate their card Informations before the next **hours.** **This is to Avoid Your Account Debit Card Blocking from being Used at the ATM machine or Online Transaction. However, based on our security level, we have locked your account until this Activation Has been Carried Out Successfully.** ** **Click Here To Re-Activate*We are sorry for the Inconvienience this may have caused you..*Like to get more Alerts? Sign in to your Online Banking account at Bank of America and select Alerts from the Accounts tab.******Security Icon Your Security Is Our Concern!!**To verify that this email is from Bank of America, confirm your last sign-in date is correct. To access Online or Mobile Banking, go directly to bankofamerica.com or use our Mobile Banking App.***Remember: We never ask for private information such as an account number, card PIN, or Social Security or Tax ID number in email messages. If you think an email is suspicious, don't click on any links. Instead, forward it to *****@***.com and delete it.*****Email preferences*This is a service email from Bank of America. Please note that you may receive service email in accordance with your Bank of America service agreements, whether or not you elect to receive promotional email. **Contact us about this email*Please do not reply to this email with sensitive information, such as an account number, PIN, password, or Online ID. The security and confidentiality of your personal information is important to us. If you have any questions, please either call the toll-free customer service phone number on your account statement or visit the Bank of America website to access the Contact Us page, so we can properly verify your identity. **Privacy and security*Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage customer information, please visit the Bank of America website to read our Privacy Policy. You can also learn how Bank of America keeps your personal information secure and how you can help protect yourself.**Bank of America Email, NC*-***-**-**, *** N College St., Charlotte, NC ***** **Bank of America, N.A. Member FDIC. Equal Housing Lender ** **** Bank of America Corporation. All rights reserved.**AR******DD*A**

GetHuman-rebannis did not yet indicate what Bank of America should do to make this right.

How GetHuman-rebannis fixed the problem
I deleted the email, after alerting B of A of the situation.
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Bank of America

Customer service issue
Reported by GetHuman-rebannis
Mar 6th, 2019 - 2 years ago
Fixed
GetHuman-rebannis shared how to fix
Seen by 1 customer so far
Similar issue to 12185 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-rebannis started working on this issue
Mar 6th, 2019 6:01pm
GetHuman-rebannis confirmed the issue is fixed. Hooray!
Mar 6th, 2019 6:01pm