Dear Bank of America, I have been with BOA for almost ** years. I currently have * cred...

GetHuman2271029's customer service issue with Bank of America from February 2019

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The issue in GetHuman2271029's own words
Dear Bank of America, I have been with BOA for almost ** years. I currently have * credit cards with Bank of America. One of them is a BANKAMERICA Preferred MasterCard. I try to use this car as little as possible. I began noticing that the amount charged on my card just kept steadily rising, until it finally got to a point that it really caught my attention, and I knew that something had to be wrong. So I took a pen and paper and began to go over each transaction that was listed for the last * month's, and I began to notice many charges that I did not make or approve, and I wrote down the date and amount of each transaction, and made a complete and thorough record of these charges that I'm not responsible for, nor did I authorize, and it's quite a lot, so it answered why my balance kept going higher and higher, and I can't believe I didn't catch this sooner. I would like to have a block put on this card, and issued a new card, and also would like to know how to go about addressing these charges with Bank of America, and having them removed from my credit card account, and have these charges investigated. I no not ever allow anyone else to use my card. Can you please tell me what action I need to take from here to get this matter resolved as soon as possible. Thank you for your time, and I look forward to hearing back from you concerning this matter. Very Sincerely, Robbie J. Goodwin

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Bank of America

Customer service issue
Reported by GetHuman2271029
Feb 22nd, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 11619 others
0 customers following this

Timeline

GetHuman2271029 started working on this issue
Feb 22nd, 2019 7:59pm