I need to know what is going on with my claim. I have had no correspondence whatsoever...

GetHuman2212615's customer service issue with Bank of America from February 2019

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The issue in GetHuman2212615's own words
I need to know what is going on with my claim. I have had no correspondence whatsoever on my claim. I do not want the case closed without adequate communication with me providing me the opportunity to respond if necessary, and I have enough proof of documentation to prove my case without any doubt. I find it completely unacceptable that there is no method of communication on line to send messages or important documentation to the claims department. I also find it unacceptable the no claims person has be assigned with designated contact information to properly address the issue. I have been sent no paperwork via mail whatsoever, I have received no request for further documentation, I have received nothing regarding any findings on the case and what i worse, bank of america has misclassified the case as having been resolved without assigning a new claim number whereby the customer can follow up on the claim or continue correspondence. I also find it unnacceptable that my account has been blocked from reopening the case if necessary.
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Bank of America

Customer service issue
Reported by GetHuman2212615
Feb 15th, 2019 - 8 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 3 customers so far
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GetHuman2212615 started working on this issue
Feb 15th 10:11am