bank of america failed to communicate with me regarding my claim with merchant. No lett...

GetHuman2212615's customer service issue with Bank of America from February 2019

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The issue in GetHuman2212615's own words
bank of america failed to communicate with me regarding my claim with merchant. No letters, messages,follow up communication whatsoever. No information shared with me regarding status or any other further documentation requested from me. The bank is failing to act in my best interest. The so call online banking system does not allow for customer to communicate or even place the charge in dispute. Unacceptable. I want issue resolved to my satisfaction with the bank taking accountability to communicate in an acceptable manner informing me of the situation.
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Bank of America

Customer service issue
Reported by GetHuman2212615
Feb 15th, 2019 - 8 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 24 customers so far
Similar issue to 11255 others
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GetHuman2212615 started working on this issue
Feb 15th 9:47am