Two years ago I purchased a program supposedly from Microsoft to protect my computer fr...

GetHuman-pballrid's customer service issue with Bank of America from January 2019

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Two years ago I purchased a program supposedly from Microsoft to protect my computer from being hacked, AC **************, from Agent Glenn, ID M****.*Yesterday, January **th, I received a call from Glenn stating that an Ethel Sanford,with an address in my neighborhood was trying to hack into my computer. I gave him access to my computer and he advised to of my Bank accounts were secure, but looked like they got into my Bank of America credit card. He connected me with Bank of America and after listening to the options, I requested the fraud department and I talked to a Natalie Barlow. She checked my account and said someone had used my credit card in Ohio for $**,*** at ****, Inc. She gave me a reference number BOA***************. She said they sent me an email asking if I could verify the purchase. I told her I didn't get it, but she said I okayed it and it went through. She advised me in order to get it resolved Glenn would have to secure the account for $***** to a security card to get it straightened out and off my card.*Glenn asked that I go to Kroger and buy ** - $*** Google Play gift cards which would max out the card and the other purchase. Would not go through. He would then give the card numbers to Bank of America and it would take the $***** off my card.*I was in a stressed way and stupidly did as I was told then gave him the numbers. He said he would call me back in an hour and verify the transaction was taken care of. Also Natalie Barlow also had told me she would email me as soon as she heard from Glenn. *Needless to say, I have heard from either. I know now I have been scammed out of $***** and probably nothing can be done about it, but I needed to report it.
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Bank of America

Customer service issue
Reported by GetHuman-pballrid
Jan 27th, 2019 - 3 mons ago
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GetHuman-pballrid started working on this issue
Jan 27th 5:34am
GetHuman-pballrid confirmed the issue is fixed. Hooray!
Jan 27th 5:41am