I was the victim of a check fraud on my account of $*,***.** from a bad check that was...

GetHuman1910533's customer service issue with Bank of America from January 2019

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The issue in GetHuman1910533's own words
I was the victim of a check fraud on my account of $*,***.** from a bad check that was from a scammer.**The story is that I found a job posting on Indeed.com that this person was looking for a personal driver. When I applied to the job, I was contacted via text message from a person named "Dr. Mark Hamburg" saying he's a retired medical practitioner doing charity work and is planning on visiting Seattle for * months to do charity work. I texted him back, then received an e-mail from him that is *****@***.com saying he sent me a $*,***.** "check" via UPS Next Day. He instructed me that I have go to a Bank of America branch the check was supposed to be sent to a "rental car agent," so I went to my closet Bank of America branch and deposited the check, then he then texted my the "car agent" BofA acount number and told me to withdrew $*,***.** cash and have it deposited to his account. So, I deposited the $*,***.** cash to the "car agents" BofA account and told him I have deposited the cash. Few days later, I received a check hold from the $*,***.** check, then around December **st, the check was bounced and now I lost $*,***.** from the bad check. I received your letter today from West Return Items saying the check was bounced. I had reported this incident to the local police and have the case number.
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Bank of America

Customer service issue
Reported by GetHuman1910533
Jan 6th, 2019 - a mon ago
I have an issue with Bank of America too
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Seen by 4 customers so far
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Timeline
GetHuman1910533 started working on this issue
Jan 6th 9:37pm