In July and September **** my bank account was hacked and there were three checks writt...

GetHuman1642071's customer service issue with Bank of America from November 2018

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The issue in GetHuman1642071's own words
find out if the B of A actually called and reported my problem with the County Elder Abuse society and, if so, why? ... In July and September **** my bank account was hacked and there were three checks written on my account which totalled $****.**. Luckily the bank notified me and none of the checks were paid. I contacted the Fraud Division and made an arrangement with them to alert me if anything over $***.** was taken from my account. The other day a man came from the County and questioned me about elder abuse and insisted I change my account. He said you sent him. I think that is very dispectful as it seemed that he thought I had dementia. Please check into this for me and if you did such a thing I won't just change my account number but will close it. I never heard of any followup on your investigation.
it was embarrasing because he said he could call my doctor to see if I had dementia. This was not my fault and I cannot get any information on it. I called the Fraud Division and they said my account was on hold.
telling me if they actually sent the County out and keeping the original agreement to alert me if any checks are written for over $***.** as I write very few checks.
I have been a customer for at least ** years and have been very satisfied up to now.
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Bank of America

My checking account
Customer service issue
Reported by GetHuman1642071
Nov 28th, 2018 - 9 mons ago
I have an issue with Bank of America too
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Timeline
GetHuman1642071 started working on this issue
Nov 28th, 2018 12:46am
GetHuman1642071 indicated the issue is not fixed yet.
Nov 28th, 2018 12:47am