I need to obtain a lien release for a client. An old mortgage was paid off but BOA nev...

GetHuman-kscannel's customer service issue with Bank of America from December 2018

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The issue in GetHuman-kscannel's own words
I need to obtain a lien release for a client. An old mortgage was paid off but BOA never filed a discharge with the County Clerk and he mortgage is still open of record and causing a title issue for my client who is trying to sell the property. I was assured two weeks ago by BOA that is is in the final stages but I cannot get through to have anyone assist me. I have an LRS ID Number: ***** which is supposed to work as an identification tool for my request. I need to be provided with an accurate update of when I can expect to have a discharge recorded and be provided with a copy of the discharge. Thanks.
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Bank of America

Customer service issue
Reported by GetHuman-kscannel
Dec 5th, 2018 - 2 mons ago
I have an issue with Bank of America too
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Seen by 7 customers so far
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GetHuman-kscannel started working on this issue
Dec 5th, 2018 6:32pm