On October *th ****, a fraudulent charge was made on my account for the amount of...

GetHuman-mjdeabre's customer service issue with Bank of America from October 2018

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The issue in GetHuman-mjdeabre's own words
On October *th ****, a fraudulent charge was made on my account for the amount of $**.** by an Uber Driver while I was on vacation in Philadelphia. A Uber driver reported*sent fraudulent photos to uber after I left her vehicle and claimed damage to her vehicle. Uber took the above amount from my account to cover the damage*cleaning fees without my knowing*authorization. After I disputed the fraudulent charge, uber investigated further and realized the driver complaint was a scam and agreed to refund my money on October *th ****. Uber representatives informed me it would take between *-* days for the money to be back into my account. On October **th, Uber confirmed that the money was sent back to my account October *th **** for the amount of **$. However, I am unable to confirm the transaction via online banking. Can you please look into the matter for me, to confirm the money was put back into my checking account?
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Bank of America

Customer service issue
Reported by GetHuman-mjdeabre
Oct 17th, 2018 - a mon ago
I have an issue with Bank of America too
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GetHuman-mjdeabre started working on this issue
Oct 17th 6:03pm