Bank of America Customer Service Issues

Dear Bank of America Account Holder, I am writing to inform you that we have received official approval from the World Bank Swiss (WBS) to transfer US$18.5 million to your bank account at Bank of America, New York. As the Vice Chairman of Investment Banking and Director of the Credit Control Department, I assure you that we are processing your payment promptly. Your details were provided by Barr. Paul Peterson, our research manager, to the Federal Reserve Bank (FRB) for immediate fund release. This amount is part of the late President Saddam Hussein's discovery fund, allocated by the Swiss Bank to aid individuals and businesses in America, Europe, and Asia. To facilitate the swift transfer, please verify the following information: 1. Your Full Bank Account Details 2. Direct Cell or Office Phone Number 3. Address 4. Full Name Kindly confirm this information directly to me via our alternative email address. Your cooperation is greatly appreciated. Yours sincerely, Dr. Charles Holliday Jr. Vice Chairman, Director, Credit / Telex Department Bank of America, New York

The other day, I completed some graphic design work for a client who paid me via check sent through the mail. However, upon receiving and opening the payment, I discovered it was a money network check. The check arrived with all the details filled out except for the issuer and transaction number. I am unable to contact the person who issued the check, and the funds rightfully belong to me, but I can't access them due to the missing information. Despite exhausting all available resources to resolve this issue, I have been informed by everyone that there is no solution. Any advice or assistance would be greatly appreciated. My family is facing financial difficulties, and I have been trying to resolve this check situation for the past two months. Your guidance on how to proceed would be valuable. Thank you.

I am seeking assistance in resolving an issue with my daughter's closed account at Bank of America, which was reported to Chex Systems three years ago due to suspected fraud committed by her former boyfriend. Despite immediate repayment of the amount and filing a police report, she is unable to open a new bank account. I am a long-time Bank of America customer with multiple accounts and would like to contact someone at the bank to address this matter promptly.

1. I entered into an agreement on 7/30/[redacted] with a car dealer and a friend to buy a [redacted] Volvo for $8,[redacted]. 2. To figure out the best way to pay for the purchase, I compared cash from my Wells Fargo investments to using a BofA cash advance on my Visa credit card. I called BofA customer service at [redacted] to inquire about withdrawing $8,[redacted] from my Visa account to repay by Sept 5, [redacted]. I was told to visit my local branch to withdraw the cash from my Visa account and was not informed about any extra charges. 3. On 7/31/[redacted], I visited the Campus Commons - Park Center Branch and explained my situation to a clerk. Though I didn't catch his name, he consulted with the manager to process the transaction and assured me there were no additional fees, which was confirmed by my dealer. I received $8,[redacted] in cash without a receipt or any details of fees. I have written a letter to the CEO and Campus 9 Park Center Sacramento.

I have received these suspicious emails. Dear Suzanne Castonguay, I want to alert you that an email pretending to be from Bankofamerica.com about a payment is not genuine. Be cautious. Another email regarding an "Inheritance Fund" deposited into Bank of America seems dubious. They request personal information. Please be wary of scams. Thank you for staying vigilant.

My debit card has been missing for a few days, and I didn't call to cancel it initially, thinking it might be lost at home. Upon checking my mobile banking, I noticed transactions I didn't make. Even though my mother shares the account, she's been on a cruise and couldn't have done it. Being 17 years old, I'm worried and unable to reach my mother. I spoke to a woman on the phone who assured me I could retrieve my account but got stuck on hold for an hour when transferred.

Recently, I discovered my missing debit card after a few days. Instead of canceling it, I suspected it could be misplaced at home. However, upon checking my mobile banking app, I noticed unauthorized transactions. My mother, who shares the account, has been away on a cruise, ruling out her involvement. At 17 years old, I am unsure what steps to take, especially as I cannot reach my mother to update her. The phone representative assured me that I could recover my account but transferred me to another department where I waited on hold for an hour. As a first-time account holder, this situation is overwhelming and new to me. I hope to resolve this issue promptly by reopening the account and securing new cards for my mother and me.

I need assistance with a disputed claim regarding a dress purchased from China for $[redacted].97. The return shipping cost $52.75, and even though I provided the tracking number to Mastercard, they claimed to have no proof of delivery. The merchant is unreachable as the site is no longer active. Mastercard credited my statement in July but rebilled me in August, leaving me confused and frustrated. I am considering switching to Discover if this issue isn't resolved promptly, as we expect Mastercard to support loyal customers like us. We always pay our bills on time and want a resolution to this dispute soon.

Dear BOFA, I am inquiring about the International ATM withdrawal fees. I am an international student currently studying in San Francisco, California, and I handle all my work-study payments and transactions with my Bank of America debit card. I have been outside of the U.S. for four months now and will be participating in an exchange semester in Seoul, South Korea for an additional six months. During my time there, I anticipate needing to withdraw money from ATMs to avoid excessive transaction fees. As a student who relies on my BOFA debit card for all my financial needs while abroad, I am wondering if there is a possibility to have the International ATM fees waived during this time. I would greatly appreciate any information you can provide on this matter. Thank you in advance for your assistance. Best regards, Blerim J.

My original checking account was compromised for $1,[redacted] last Thursday. It got blocked, and I had to open a new one, which I did. Spent 4 hours trying to reach the right person in fraud to approve the transfer of roughly $5,[redacted] to the new account. Asked how to access MY MONEY, not yours. Was told my debit card still worked. Visited my local branch thrice, each time assured it was resolved. Do they just read scripts or hire clueless staff? Now, no new checks, debit card, or ATM card. Can't pay bills; Verizon won't accept the new account number. Spent 4 days on the phone with long waits, only to be transferred multiple times. Bank rep at my branch even heard they're sending a new debit card, but it takes a week. Frustrated by incompetence, lack of assistance, lies, and insincere apologies. Feels like a battle. I don't expect a response, just venting my disappointment with the service. It's been a terrible experience.

I am experiencing delays with Bank of America and am frustrated with the lack of customer support. I have been informed that I won't be able to access my funds for a week, and it will take 4 to 6 days for me to receive a check. The service has been slow, and there seems to be a lack of assistance available. I hope to get this matter resolved soon. Thank you for your understanding.

I am currently waiting for a guaranteed hardship refund of a little over $[redacted]. Today is the second day I have been checking for the refund promised by BofA. While one part of the refund posted to my account, a technical issue caused another part to attempt posting at 3:30 am. However, this second part, promised by Bank of America yesterday evening due to a manager's exception, should have been fully paid out by now. Unfortunately, there seems to be a technical difficulty causing a mistaken insufficient funds status, preventing me from accessing my refund. I need this issue fixed promptly to access my money.

My debit card was blocked because I'm stationed in Germany and my travel notice expired, leading to suspicion of fraudulent activity. The new card had to be sent to my address in the United States before reaching me in Germany. It's been a month and a half, and I still haven't received the new card, leaving me unable to access my funds. This has made it challenging to pay bills here. I tried to transfer money to another account but it requires the new card details. Is there a way to transfer the money without the new card I'm waiting for?

As the IT director of Moran Printing, Inc. in Baton Rouge, Louisiana, I have been contacted by Employers Resource Center (ERC) regarding a concerning issue. ERC has informed us of a suspicious activity where an individual or group is attempting to defraud Bank of America using fabricated documents posing as Moran Printing, Inc. The scammers have submitted multiple W4's, I9's, and a fake cancelled check supposedly from a non-existent Moran Printing BOA account. They are pushing for ACH debits from this false account by providing details such as the company name, Depositor's Name as "Moran Walton", Bank Name (Bank of America), Bank Address, Account Number, and Routing Number. The scammers are active and urgent action is needed to investigate this fraud. If interested, I can provide further documentation from ERC as evidence. The scammers are persistent and have recently contacted ERC again, so prompt attention is crucial.

I am a French citizen who opened an account at the Aventura branch of BoA in [redacted] while visiting the US. However, I have not been back for 5 years, and my account is now dormant. I would like to reactivate it as I will be staying in California for 3 months starting in September. I have been unable to reach anyone at the Aventura branch, and those I did speak to suggested going to a local branch in San Francisco to reactivate the account. I want to ensure I can access and recover my funds.

I had a disappointing experience at the Springfield branch with the teller Sara Goldman. Despite my regular transactions, she wouldn't proceed without contacting the account holder. After my mom called and verified the info, we were frustrated that she had to leave home to fix it at the drive-thru. Sara was rude and dismissive, unsuitable for a branch manager. My elderly parents are considering switching banks due to this incident. It's inconvenient for them to drive back and forth, especially for non-urgent issues. I want others to be cautious of the service provided by Ms. Sara Goldman at the Central Springfield branch. Her attitude and lack of assistance towards loyal customers like us, is concerning. - Marilyn F.

I saw a post on Instagram from a YouTuber about an opportunity to invest without any legal issues. I contacted the person mentioned, and after some assurances, I decided to proceed. However, my account was used to deposit mobile checks which led to its closure due to counterfeit checks being deposited. I am now hesitant to continue banking with Bank of America until this matter is resolved.

I received an email from Bank of America stating that a transfer order has been approved for an auction payment. The email requested me to ship the items before the payment is transferred into my account. Should I be concerned about this being a scam? *Kawai Hanna*

I am upset that I have to close my account with Bank of America after being a customer for over 4 years. I got locked out of my account due to the online banking password requirements after losing my debit card. I couldn't log in for a couple of days and was hit with a $12 protection fee four times. If I had known my account had insufficient funds, I could have transferred money to avoid these charges. The bank should notify customers before allowing transactions to go through, rather than charging high fees without warning. I feel it would be more reasonable to receive a $35 overdraft fee with time to fix it than being charged a $48 overdraft fee without notice. I am looking for a new bank that does not levy such high fees without better communication options.

I have had a savings account with BOA for 15 years and have always received good service. However, I now need my paper account statements from February [redacted] to the present, as I am not great at keeping records. A local Social Security office representative has requested these statements for an SSI benefits renewal next month. He mentioned that I can print out these statements online through BOA to mail them to him promptly. I plan to handle this on Friday using a reliable printer, although I am considering closing my online account due to security concerns. I prefer in-person banking but appreciate any guidance on how to obtain these statements. Thank you in advance for your help.