Hello my debt card got shut off due to me being stationed overseas in Germany. my trave...

GetHuman-tatummah's customer service issue with Bank of America from August 2018

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The issue in GetHuman-tatummah's own words
Hello my debt card got shut off due to me being stationed overseas in Germany. my travel noticed ran out and they suspected fraudulent purchases on my account. Due to me being all the way in Germany and my card getting shut off the new card needed to be sent to my home address in the united states then sent here to my base but I've been in this process for about a month and a half and still haven't received the new card. I've been unable to access my money from this account which has been making it difficult to pay for bills out here. I attempted to transfer money into my other bank account out here but it is asking for the new card Information. Is there anyway I can transfer the money without the new debt card that I haven't received?

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Bank of America

Customer service issue
Reported by GetHuman-tatummah
Aug 16th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 3841 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-tatummah started working on this issue
Aug 16th, 2018 2:08pm
GetHuman-tatummah indicated the issue is not fixed yet.
Aug 16th, 2018 3:34pm
GetHuman-tatummah indicated the issue is not fixed yet.
Aug 19th, 2018 5:04pm
GetHuman-tatummah indicated the issue is not fixed yet.
Aug 19th, 2018 6:13pm

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