Bank of America - ANSWER THE PHONE!!! How is a customer supposed to report a fraudulent transaction when you only accept the dispute by phone but leave the customer on indefinite hold, never having reached a representative???

GetHuman998491's customer service issue with Bank of America from August 2018

Help with my Bank of America issue
The issue in GetHuman998491's own words
Dispute fraudulent charge - reverse or credit the charge in the amount of $**.**. THIS IS A FRAUDULENT TRANSACTION THAT I DID NOT AUTHORIZE. I have never done business with this company and have never received any product or service from them, I DID NOT subscribe to anything that they offer and I DID NOT give them my credit card number. ... I DID NOT AUTHORIZE ANYTHING FROM THIS COMPANY*THIS IS A FRAUDULENT TRANSACTION:*Transaction date: ************Card type: *Mastercard*Transaction type: *Purchases*Merchant description: *CONTINUITY*SUBSCRIPTION MERCHANTS*Merchant information: ****-***-**** , OK*Reference number: ******Merchant Name: get more information about merchant name change *ENATUREBEAUTY-LIFE.COM
This charge has continued to appear monthly on this credit card even though a Bank of America agent assured me that this company would be blocked from making any further charges to my account. Obviously that was NOT done.
Full credit for the FRAUDULENT CHARGE!!!
What???!!!
Yes, I've tried calling Bank of America over and over again but customers are left on indefinite hold listening to obnoxious sound - that sure isn't music, but obviously something that is chosen intentionally to be so irritating as to assure that customers would click off rather than listen to that hateful noise!!!
I have an issue with Bank of America too
How GetHuman998491 fixed the problem
Finally was able to contact a human in the fraud department and the issue has (hopefully) finally been resolved.
Please help with my Bank of America issue
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Bank of America

Bank of America Credit Card ending in **** (personal card)
Customer service issue
Reported by GetHuman998491
Aug 16th, 2018 - a yr ago
I have an issue with Bank of America too
Fixed
GetHuman998491 shared how to fix
Seen by 11 customers so far
Similar issue to 3829 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman998491 started working on this issue
Aug 16th, 2018 2:49am
GetHuman998491 indicated the issue is not fixed yet.
Aug 16th, 2018 3:51am
GetHuman998491 indicated the issue is not fixed yet.
Aug 16th, 2018 4:10am
GetHuman998491 confirmed the issue is fixed. Hooray!
Aug 17th, 2018 2:48pm