On August **th I tried to pay my car insurance online using my husband’s debit card ins...

GetHuman-keepea's customer service issue with Bank of America from August 2018

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On August **th I tried to pay my car insurance online using my husband’s debit card instead of mine. This was my first time using his debit card for this payment. Our online bank account is showing a debit and a check card reversal that are processing. My husband received a text message from Bank of America asking if he attempted to make the transaction and to reply yes if so. He replied yes, but there is still a balance remaining on my insurance invoice. Does this mean that a credit was issued? Can I make the payment without being charged twice?
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Bank of America

Customer service issue
Reported by GetHuman-keepea
Aug 13th, 2018 - 7 mons ago
I have an issue with Bank of America too
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Timeline
GetHuman-keepea started working on this issue
Aug 13th, 2018 1:07am
GetHuman-keepea indicated the issue is not fixed yet.
Aug 13th, 2018 2:17am
GetHuman-keepea confirmed the issue is fixed. Hooray!
Aug 16th, 2018 2:08am