Someone made a deposit of $*,***.** into my account .

GetHuman976964's customer service issue with Bank of America from August 2018

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The issue in GetHuman976964's own words
I was trying to check my balance and see if my mother money got put on there ... My debit card has been missing for some days . I didn’t call and cancel it cause i figured i might have lost it in my house . When I looked on my mobile banking i seen the transaction and i know i haven’t been able to make that . My mother is also on this account with me but she had been on a cruise for the last two days so i know it’s not her . I am only **years old . I don’t know what’s going on and i’m unable to contact my mother to tel her what’s going on . I talked to a woman on the phone and she said i would be able to get my account back and i would just need to talk to someone about it but when she directed me to somewhere else i was on hold for an entire hour .
This is frustrating because i am only ** and this is my FIRST bank account . I’ve never experienced anything like this at all .
Giving me my account back and giving my mother and I a whole new set of cards.
I’ve only been a customer for a few months . I didn’t expect for this to even happen to me . I’m about to start my freshman year of college and i needed my bank account just so it would be easy to transfer funds if i needed them.
I’ve been on the phone with various people for the past * hours and everyone kept directing me to other people .
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Bank of America

Customer service issue
Reported by GetHuman976964
Aug 10th, 2018 - a yr ago
I have an issue with Bank of America too
Not resolved
Seen by 6 customers so far
Similar issue to 3628 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman976964 started working on this issue
Aug 10th, 2018 8:34pm