My recent payment statement is showing me delinquent in paying my previous payment. It...

GetHuman942389's customer service issue with Bank of America from August 2018

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The issue in GetHuman942389's own words
My recent payment statement is showing me delinquent in paying my previous payment. It is not true. I used the telephone banking and was emailed a confirmation that the payment was received and in time. I was shocked that this payment showed up on my current payment as delinquent and with penalties. My tracking number was *****. Making matters worse was my credit card ending in **** was compromised. I now have another Bank of America credit card ending in ****. I need to get this mess cleared up. Please help me ASAP. Thank you.
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Bank of America

Customer service issue
Reported by GetHuman942389
Aug 2nd, 2018 - 9 mons ago
I have an issue with Bank of America too
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Seen by 2 customers so far
Similar issue to 3229 others
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Last 4 of SSN
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Timeline
GetHuman942389 started working on this issue
Aug 2nd, 2018 2:10pm