So my friend is stranded in Nigeria got a temporary block on her account for not settin...

GetHuman349625's customer service issue with Bank of America from July 2018

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The issue in GetHuman349625's own words
So my friend is stranded in Nigeria got a temporary block on her account for not setting up a travel notice. She said she was told while calling from the U.S consulate that nothing could be done until she is back in the States. The question is how is she supposed to get back if she doesn’t have any money or what is this bank as terrible as every one says. She said she was told she would need a face verification and thumbprint scan to unlock her account I just want to know if it is true.
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Bank of America

Customer service issue
Reported by GetHuman349625
Jul 3rd, 2018 - 10 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 7 customers so far
Similar issue to 2217 others
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Timeline
GetHuman349625 started working on this issue
Jul 3rd, 2018 4:19pm