The job was offered thru on line by the company named "Parasol Global", on Feb. ****, o...

GetHuman-warrenjk's customer service issue with Bank of America from June 2018

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The issue in GetHuman-warrenjk's own words
The job was offered thru on line by the company named "Parasol Global", on Feb. ****, of which head office was located in Poland and they explained the job type as ESCROW BUSINESS. Since I am working as a Freelancer,Medical & Legal Interpreter (Korean and English), I could manage my time flexibly and I started to work with * months probation period conditions from End of Feb. **** they confirmed all of their transactions are legal. **So, there were couple of transactions from Mar. **** to May. **** and the flow of transactions were as follow. **- Sara who seemed to be the employee of "Parasol Global" called me and asked me to check if the money were arrived at my Bank of America checking account and after my verification of receipt, she send me an instruction on how to send the money via email. **Mostly, she asked me to send the money to the customer in Ukraine via Money Gram and the amounts were between USD *** and USD *,*** and my commission rate was about *%. (Ex: USD** Commsn against USD*** Principal Amount) **The number of Transactions during this * and half months period were about * or * times a week. **On or around *********, they sent me the money a bit bigger amount, in about $*,*** and asked me to send the money after deducting my commsn *% by Bitcoin at the nominated place and it was processed per their request. **However, the next day, I have found out that - $***,*** was debited at my BOA Checking account when I checked my mobile banking and I visited the BOA branch office , San Fernando in Glendale and the Customer Service Representative informed me that it was just a bank mistake and would be resolved in * or * hours but not resolved and when I asked again, i was heard that it was Confirmed Fraud. **My BOA checking account was linked with several auto payments such as Date of **th, BOA Cash Rewards VISA, Date of **nd, Toyota Lease Payment etc and I deposited some cash to cover those payments on or around **th or **th. **When I called the BOA Fraud department between **th and **st of May,****, BOA informed me that all my bank accounts would be closed and the balance amount at my account would be mailed by Bank Cashier's Check to me. **However, later than that, it was beginning of June I guess, I was informed that all of my BOA bank accounts have been closed officially as of End of May **** and BOA had to refund the money to the original sender and BOA needs to take my money left at my account and still I owe the money for the balance to the BOA. **As a result, it seems very difficult for me to understand because I am the victim of Fraud and suffered lots of disadvantages and tried to file a claim and called several times to the BOA customer service but usually it takes long time and unable to get the proper answer. **For example, **On *********, around *:** pm PST, spoke with Customer Representative Daisy (*** *** ****) and she asked me to contact *********, Wednesday at *:** pm PST for the investigation result. **On *********, Spoke with Fraud Claim Dept. *** *** ******On *********, I made a phone call at *** *** ****, BOA Fraud Dept to get a feed back on how to claim and spoke with customer representative Anthony and explained my situation and he transferred the call to Account Closure Dept Service Representative and I explained my situation again and she transferred the call again to another department and spoke with customer representative "Sade" and explained again. however, in the middle of calling, it was ended all of a sudden after half an hour waiting but never got a call back ever since. **I have all the evidences such as in & out emails etc and hope you could help me in resolving this matter. **Thanks for your attention in advance. **Weonjoong Kim. Tel *** *** ****

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Bank of America

Customer service issue
Reported by GetHuman-warrenjk
Jun 17th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1736 others
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Timeline

GetHuman-warrenjk started working on this issue
Jun 17th, 2018 3:17am
GetHuman-warrenjk shared this issue with others over email
Jun 17th, 2018 3:18am
GetHuman-warrenjk shared this issue with others over email
Jun 17th, 2018 3:20am
GetHuman-warrenjk indicated the issue is not fixed yet.
Jun 18th, 2018 4:22am

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