I have a Home Equity Account under Bankruptcy protection. Starting February **** my mo...

GetHuman761613's customer service issue with Bank of America from June 2018

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The issue in GetHuman761613's own words
I have a Home Equity Account under Bankruptcy protection. Starting February **** my monthly minimum payments went from around $*** to almost $***. I paid $*** for my first higher payment and noticed that I had a late fee of $**.** on my next payment for March. I paid everything together and noticed that even the late fee of $** was not applied. I now also have unexpected medical costs to deal with and are trying to Refinance my Mortgage and Line of Credit into one more affordable loan. Everything was ready to close until I was notified that there have to be at least ** consecutive payments on mortgages. The only one I have is this $**.** that I was not aware of until the march payment. If this can't be eliminated from my last ** month record I can't refinance with nobody and possible even loose my house. I always paid on time and I am with Bank of America for many years. Can you please help me, I try for * week now and run into walls. My account * **** **** ******.*I beg you
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Bank of America

Customer service issue
Reported by GetHuman761613
Jun 7th, 2018 - a yr ago
I have an issue with Bank of America too
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GetHuman761613 started working on this issue
Jun 7th, 2018 11:22pm