Fraud on wire transfer due to fraudulent payoff. Received call from global fraud dept...

GetHuman740358's customer service issue with Bank of America from June 2018

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Help with my Bank of America issue
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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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The issue and preferred resolution, in GetHuman740358's own words:
Fraud on wire transfer due to fraudulent payoff. Received call from global fraud dept of BOA but didn't know what it was until just now and thought that was fraudulent call but now I know it relates to a fraudulent payoff. Someone got into a payoff and changed the payee and account. Please help me stop the wire.
I trust that Bank of America will make this right and come up with a resolution that is fair.
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Bank of America

Customer service issue
Reported by GetHuman740358
Jun 1st, 2018 - 2 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 3 customers so far
Similar issue to 644 others
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Timeline
GetHuman740358 started working on this issue
Jun 1st 9:30pm