My identity was stolen, and someone obtained a BOA Visa Alaska airlines credit card Apr...

GetHuman-jhoganem's customer service issue with Bank of America from June 2018

Help with my Bank of America issue
The issue in GetHuman-jhoganem's own words
My identity was stolen, and someone obtained a BOA Visa Alaska airlines credit card April **,**** according to my credit report at Experian. I learned of this May * through the US Mail when a credit card with my name and address arrived. That day i notified the fraud department and the card was cancelled. There were no charges on the card as far as i know and the $** origination fee was cancelled. I filed a police Identity theft report and notified the FTC of the theft, Experian, Transunion and Equifax. I put an extended fraud alert on my credit files and a security freeze on all three as well. I want the details from Bank of America on their fraud investigation into this crime. This is very distressing and cost me hours of phone and record work to protect my credit. I understand that you are required to release the results of your investigation on the details of this crime.
GetHuman-jhoganem did not yet indicate what Bank of America should do to make this right.
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How GetHuman-jhoganem fixed the problem
I called the fraud department directly.
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Bank of America

Customer service issue
Reported by GetHuman-jhoganem
Jun 2nd, 2018 - 7 mons ago
I have an issue with Bank of America too
Fixed
Seen by 11 customers so far
Similar issue to 371 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-jhoganem started working on this issue
Jun 2nd 7:25pm
GetHuman-jhoganem indicated the issue is not fixed yet.
Jun 3rd 3:01pm
GetHuman-jhoganem indicated the issue is not fixed yet.
Jun 3rd 9:32pm
GetHuman-jhoganem indicated the issue is not fixed yet.
Jun 4th 12:00pm
GetHuman-jhoganem indicated the issue is not fixed yet.
Jun 4th 2:53pm
GetHuman-jhoganem indicated the issue is not fixed yet.
Jun 4th 2:54pm
GetHuman-jhoganem indicated the issue is not fixed yet.
Jun 4th 2:57pm
GetHuman-jhoganem confirmed the issue is fixed. Hooray!
Jun 5th 9:08pm