Bank of America Home Loan Servicing Customer Service Issues

Regarding the home loan #[redacted]46 for Chris B. with date of birth 03/09/[redacted] and address at [redacted] Georgine Rd, Fallbrook, CA [redacted], I was shocked when I contacted your customer service to report fraudulent information provided by another individual on their loan modification application, and it was dismissed. This individual, claiming to have additional income sources to pay their mortgage, is providing false information about their living situation, renting arrangements, and financial support from a third party. It is disheartening to see Bank of America not thoroughly verifying the information provided by applicants, especially when it involves potential fraud and non-payment of bills. As a taxpayer and responsible borrower, I believe it is essential for financial institutions like Bank of America to uphold integrity and ensure all applicants provide accurate and honest information for their loans.