Bank of America Bill Pay recently changed it's layout and tools. I want to complain and...
GetHuman697571's customer service issue with Bank of America BillPay from May 2018
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The issue in GetHuman697571's own words
Bank of America Bill Pay recently changed it's layout and tools. I want to complain and suggest modifications: a) no search function for my bill payees (I have over *** and have to manually search the alpha list each time I need a payee). b) no side slide bar to make searching for payees faster. c) when organizing payees into catagories (a good new feature) app allows catagorizing only one payee at a time, a terrible discouragement to use the feature. To someone in software design: HELP!! Older app was much more customer friendly. This takes BofA's great online experience backward * steps!!
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