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My son ordered his master's degree cap, gown, tassel and hood on February **th. He also paid for * day shipping. He has still not received it. We've called once and were told by the manager that she would personally take care of the mix up and ship everything within * days. That was * weeks ago. I am so mad and disgusted by your customer service! I would like an explanation and resolution. His order number is ******.
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