bagel bites social media page involved in targetted harassment campaign

GetHuman5532100's Complaint issue with Bagel Bites from December 2020

Help with my Bagel Bites issue
First: share to improve GetHuman5532100's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5532100's own words
To whom it may concern, **I am writing to you to address some concerns about the official bagel bites Twitter page (https:**twitter.com*BagelBites?s***) and its involvement in fan-related affairs. I understand that the goal is to connect with consumers and prospective buyers and that the page's participation in fandom is a great way of getting the brand's name out there. However, there is a danger in over personifying a brand account and merging the social media management team's persona with that of the brand. One of those dangers is the brand being attached to fandom disputes - right now, as I am writing to you, fans are issuing death threats and engaging in targetted harassment in the name of the Bagel Bites twitter page. This is not a good look for the page nor is it a good look for Bagel Bites as a brand. I am sure you do not want your brand associated with abusive behaviour. Please advise your social media teams to navigate fandom spaces more wisely. **Thank you.
Not using your social media platform responsibly does not just put real people in danger, it also makes the brand potentially liable for any damages that may be incurred.
They could make this right by advising their social media teams to stop participating in fan wars.
How GetHuman5532100 fixed the problem

We are waiting for GetHuman5532100 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bagel Bites's attention and get better help faster. Tap below to get started.
Having Bagel Bites issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bagel Bites

Bagel Bites
Complaint issue
Reported by GetHuman5532100
Dec 8th, 2020 - a year ago
Not resolved
Seen by 36 customers so far
Similar issue to 16 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman5532100 started working on this issue
Dec 8th, 2020 12:19am
GetHuman5532100 indicated the issue is not fixed yet.
Dec 8th, 2020 4:56am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies