Baby Lock Sewing Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Baby Lock Sewing customer service, archive #1. It includes a selection of 7 issue(s) reported June 4, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing ongoing difficulties with my sewing machine, a Destiny model SN/V90113-M4B115812, which I purchased on 4-30-15. This is the third major issue I have encountered, and the machine was previously returned in January [redacted]. Following the second repair, the machine was delayed without a repair order, causing an inconvenience. Currently, I am facing challenges with the thread not picking up properly, causing loops at the back of designs and stitching. I have attempted to clean the bobbin case and troubleshoot the issue to no avail. The machine halts mid-stitch, makes unpleasant sounds, and prompts me to rethread the top thread despite it being correctly threaded. Additionally, I incurred a cost of $[redacted] for the return after the January [redacted] repair, whereas the initial repair did not include a return fee. I purchased the machine from Ruthies in Baker, FL.
Reported by GetHuman-echunn on lunedì 4 giugno 2018 14:00
I own an Ellisimo Gold and have upgraded to the Ellisimo Gold 2. Despite loving my machine, I am interested in getting the First Destiny due to its larger screen for better visibility. However, being on a fixed income, I am looking for the best possible deal for a trade-in. I have invested a lot into my Ellisimo and hope to receive a good trade-in value. Managing cheap payments is crucial for me at the moment. The nearest store to me is Jackman’s Fabrics at [redacted] Lincoln Hwy, Fairview Heights, IL [redacted]. You can reach them at [redacted]. I took up this hobby after a major back surgery and would truly appreciate any assistance in making this upgrade as I am passionate about my craft. Thank you, Vicky.
Reported by GetHuman-vlievers on martedì 28 agosto 2018 20:17
I purchased a Babylock Ellisimo Gold machine a few years ago but never used it due to difficulty getting lessons. Recently, I signed up for a machine embroidery class on November 9, [redacted], and discovered that I am missing not only the W embroidery foot, but a total of 14 feet along with their case - only finding 4 out of the 18 feet. When I contacted Babylock, I was informed that due to the time passed, I am out of luck. The shop where I bought the machine insinuated that I was being dishonest. I believe it is unfair to be expected to pay $[redacted] to $[redacted] to replace the missing feet which should have been included initially. Customer service should prioritize rectifying missing components regardless of how much time has passed since the purchase. I am considering selling the machine to my class teacher and switching to Janome due to these issues. I would appreciate speaking with a Manager regarding this matter, as a dissatisfied Canadian customer encountering multiple missing items. This experience has diminished my confidence in Babylock's customer service.
Reported by GetHuman-muscleby on martedì 12 novembre 2019 01:36
Hi, I'm Christine Morris. I bought my machine on 9/27/[redacted] with Serial Number D16M02856. I mainly use it for free motion quilting. Unfortunately, the feed dogs stopped responding to the switch controlling their movement. Even though the warranty has expired, I have to pay $[redacted].00 just to drop it off for servicing. Being on a fixed income, this cost is a burden. I've had negative experiences with this service center before, where the machine returned in the same or worse condition. I was surprised to find the faulty switch is made of plastic, considering the investment I made in this machine. I must now seek an independent repair person as I can't trust this seller anymore. Can you offer any assistance with this issue? I rely on quilting to support charity and foster children, so it's crucial to have my machine working properly. Your help would be greatly appreciated. Thank you.
Reported by GetHuman-gsmchri on giovedì 11 giugno 2020 21:31
I own a Flourish II machine. I have numerous designs saved on thumb drives that were compatible with my previous Viking machine but now won't work on the Flourish. The store where I bought the machine has been unhelpful, and this is the second machine I've had issues with from them. I had written to you back in August [redacted] regarding problems with the first machine, and after multiple returns to the store, they eventually gave me the floor model. I am trying to use the 5D organizer software to read my designs, and although I downloaded The Editor, I am facing difficulties. The quilt store where I sought assistance only knows about the software they use and couldn't offer any help or solutions. Recently, when I visited the store looking for matching trim for a quilt panel design, the salesperson rudely declined to even look at the panel. I am disappointed with their customer service and will not be returning or recommending them in the future.
Reported by GetHuman5751155 on sabato 13 febbraio 2021 20:36
I purchased a Babylock Verve in April [redacted]. Since I am in recovery from cancer and unable to work due to chemo side effects, my financial situation is challenging. Unfortunately, the machine broke within a year, and the repair is taking an unexpected six months. The part needed won't be ordered until May 28, [redacted]. This extended wait has forced me to consider moving due to my limited income. I thought the repair would be quick, but the process is much longer than anticipated. I asked for the machine back to have a "hammering party" and will not continue using it due to the stress and frustration. Babylock's lack of response has been disappointing considering the circumstances.
Reported by GetHuman-bolingrr on sabato 6 marzo 2021 16:25
I have been experiencing issues with my Babylock Pathfinder sewing machine since August [redacted]. Despite taking it in five times within the warranty period, I was charged twice for a service that should have been covered. The machine frequently breaks threads and stops sewing. I was advised I use it too frequently and should opt for an industrial machine, which was not communicated during my purchase. After multiple service visits this month, the machine still malfunctions shortly after each repair. Feeling frustrated with a $[redacted] machine that seems useless, I attempted to trade it but had no success. I kindly ask for your company to stand by the product and provide a replacement that functions properly. The continuous repairs have affected my sewing projects, including missing deadlines due to the machine being out of service. Your attention to this matter would be greatly appreciated. Thank you. - Lynne A.
Reported by GetHuman7908330 on giovedì 27 ottobre 2022 05:08

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