I have the e imagine babyloc serger. Its ** years old. The blade needs replaced. Can I...

GetHuman750081's customer service issue with Babylock from June 2018

Help with my Babylock issue
I have the e imagine babyloc serger. Its ** years old. The blade needs replaced. Can I do that myself?
I trust that Babylock will make this right and come up with a resolution that is fair.
The company I bought it from are not very friendly or helpful unless I am buy something. They discouraged me from bringing it in for just a blade teplacement, but wanted to do a whole service for it. I told them I was sewing a bridesmaid dress and had a deadline to get it done. They told me I was *****!! out of luck. Their compe***or got it right in and I'm good to go.
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Babylock

Customer service issue
Reported by GetHuman750081
Jun 4th, 2018 - 2 mons ago
I have an issue with Babylock too
Fixed
Seen by 4 customers so far
Similar issue to 335 others
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Timeline
GetHuman750081 started working on this issue
Jun 4th 9:35pm
GetHuman750081 indicated the issue is not fixed yet.
Jun 16th 5:14am
GetHuman750081 indicated the issue is not fixed yet.
Jun 16th 5:21am