i cannot get a code. My phone is a land line not a cell phone

GetHuman-echunn's customer service issue with Babylock from June 2018

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The issue in GetHuman-echunn's own words
trying to get hold of customer relations. I called and have emailed with no results. ... totally messed up. This is the third time I have had a major problem with this machine. Destiny sn*V*****-M*B******. Purchased**-**-**.*It was returned the second time Jan. ****, did not receive it back in a timely manner. Retailed did not send a repair order with it, so it set there for about * weeks.*The problem now is the thread, it will not sew or embroidery, the thread loops and loops on the back of design or stitching. Have cleaned bobbin case and everything I can think of to try to fix the matter.*It seems like the thread is not picking up the bobbin thread. After a few stitches the machine makes a horrible sound stops and say to rethread the top thread. It is still threaded. *When it was sent back to factory in Jan. **** it cost me $***. to have it sent back to me. The first time it was repaired there was no charge for return.*Machine was purchased for Ruthies in Baker Fl.
This problem has not been fixed. I cannot get the code to call them back. I have a land line. Cannot get the code
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Babylock

Customer service issue
Reported by GetHuman-echunn
Jun 4th, 2018 - a yr ago
I have an issue with Babylock too
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GetHuman-echunn started working on this issue
Jun 4th, 2018 2:00pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 2:12pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 7:12pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 7:13pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 7:14pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 7:14pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 7:14pm
GetHuman-echunn indicated the issue is not fixed yet.
Jun 4th, 2018 7:22pm