My ** year old grandson is a “ rail fan” and frequently films and takes pictures at tdi...
GetHuman2560587's customer service issue with BNSF Railway from March 2019
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The issue in GetHuman2560587's own words
My ** year old grandson is a “ rail fan” and frequently films and takes pictures at tdifferent stations around the country. There are usually several kids doing this. As well. We travel by rail whenever we can because I love that he is so interested in something so positive.* Today however he and another young fan were approached by a railroad security officer and asked for ID and had their camera bags and backpacks searched and told to delete some video. Also told they could have all their pictures confiscated because they had to be approved by BNSF corporate if they shared them? Just wondering if this is all standard and required for rail fans. He has always wanted to work for the railroad and would spend every waking hour Rail fanning and talking to others with the same interest. I hate for that enthusiasm to be squelched All these kids are super engaged in their interest, unlike most teenagers today who are glued to their phones or social media. If there is security or safety issues we should be aware of we would like to know because most of the stations are public property and we had no idea this was an issue. He has had nothing but positive interactions with rail personal up until this and hope that continues.
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