BMW **** X* * vin* KLD******Whom It Concerns*As per my Conversation on Dec *nd **** wit...

GetHuman-iamjpate's customer service issue with BMW from December 2018

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The issue in GetHuman-iamjpate's own words
BMW **** X* * vin* KLD******Whom It Concerns*As per my Conversation on Dec *nd **** with A Customer Relation at BMW head Quarters i made complain about sustaining an injury to my left eye while opening the passenger door. My wife had a similar encounter on few day previous also she only told me only when i had the injury she luckily had her eye glasses on at the time of incident. Her eyeglasses got a deep scratch. She was lucky. *On date Dec *nd had a long conversation with a customer relation personal by phone call regarding the BMW X* **** which I had purchased in Nov **** from Henderson Nevada. I made a complaint at Henderson but they directed to call BMW customer relation. *Since the injury i and my spouse-are very afraid that this might happen again as i can see the default in design of the door wing edge. Me and my wife's height is *’** and i am *’**.*I m happy with all other aspect of this car. Its a driving machine but for me the injury took me by surprise. The day it happened was a Thanksgivings weekend. And your offices were closed for me to make a complain. So i had to wait little as my eye was still healing with using a lot of ice packs as it was quite swollen. At the time of incident i thought i had lost my vision in the left injured eye for ** minutes due to the impact.*I have not heard from any one from your department yet regarding the issue. I would prefer that BMW composite us with another BMW car model or make as we are very concerned that either me, my wife or my kids might get injured in future with this type of door. Im with this email sending you a picture i have taken to you here it it attached of my eye as it has healed but you will get an idea of the seriousness of the car door injury hazard by owning the X* car. My mind now opening the door create that scare now. Please look into the issue and get back to me regarding the above statement. Thank You.*Truly*Jayesh Patel*Mobile : ***-************Sent from my iPhone
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Customer service issue
Reported by GetHuman-iamjpate
Dec 5th, 2018 - 2 mons ago
I have an issue with BMW too
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Dec 5th, 2018 5:11am