Dear sir*madam*I am the owner of a BMW ***d (Reg ** WX ****) which I purchased new from...
GetHuman-jpbyrnes's customer service issue with BMW from May 2018
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The issue in GetHuman-jpbyrnes's own words
Dear sir*madam*I am the owner of a BMW ***d (Reg ** WX ****) which I purchased new from J. Donohue’s, Enniscorthy, Co. Wexford. The car has only circa ***km of use and is currently parked up unfit for use due to terrible knocking from the timing chain area. This car also suffer power loss and had to have the duel mass flywheel changed in it in the summer of **** by the main dealer. *As a self-employed Consultant Surveyor and currently have no personal means of transport and am dependent on good will of family, friends and clients for lifts which in turn is costing me considerable loss of earnings. *I herewith notifying BMW of this unacceptable situation which I would never expect with €**,***'s worth of German engineering (which I feel is currently only fit for the scrap heap) and I would like to give BMW the chance rectify this as a matter of urgency. *Should I not have received a satisfactory response within the coming days I will instruct my Solicitor to whom I have spoke about this matter with to pursue BMW through the legal channels and recover all the repair costs, loss of earnings etc which my Actuary can establish. *I am a fair person and trust you will to be the same – please note I am not the type of person that will settle any such action on the steps of the court - if BMW wish to proceed that route I will request the case to go to trial and hopefully appear in the national papers. * I look forward to hearing from you in due course. *Yours sincerely ***John Byrne***********
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