BMO revised their online access to a mobile online access. The viewing is not as inform...

GetHuman-jranch's customer service issue with BMO Harris Bank from February 2019

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The issue in GetHuman-jranch's own words
BMO revised their online access to a mobile online access. The viewing is not as informative as the older version and wastes time, scrolling and more clicking to search around to find what you want. It may have been made for an iphone but is useless and works terribly on a desktop and laptop with all the wasted space and multiple steps to access what use to be accessible in one action. Definitely not as user friendly as before and harder to find what you want. **The original listed the Payee, Date, Money, Check Number and ability to print front and back of check individually. If transaction was done electronically it still listed Payee, Date and Amount and you could print out INDIVIDUALLY that transaction. **Now on a full page you can only view * transactions at two lines each on a vertical half page on the right side and then have to scroll to view more listings. The old version listed one line for each transaction showing at least ** listings on one page with additional pages on bottom to access. This new version only lists the date, check and amount. To see who the payee is you have click on that line to view. If it was done electronically there is no way to print out an individual print out for that payee. The only printout also lists other payees which I don't want to show to the payee who requested the Bank printout.**A complete rework of layout, fancy graphics and colors does not make for a user friendly experience. If you want people to use online more it has to save time, less scrolling and clicking, and a better grouping of information to access. It should not take three or more separate windows to get one line of information.**A controlled test group of random everyday customers would help out enormously to work out bugs before mass distribution. Interestingly there is no way to give feedback on what people think of the new system. If you email there is at least a written record of what transacted. A phone conversation may help in some circumstances but no way to be sure it will be acted on.**I wonder if they even tried to see how this would look on a laptop vs an iphone.
This is especially frustrating because it is a waste of time, window space, too much scrolling, clicking, page hopping and poor grouping of information to access.
When there is going to be a total remake of a service and a new learning curve: They need to make this right by doing more research and feedback from customers of what they like and what they would like to change. The powers that be should pick controlled random everyday customers (with permission) to test run to work out the bugs before mass distributing to everyone. Did anyone test this out on laptop vs iphone? There is a purpose for having different set-ups for laptops and iphones - the two ARE NOT THE SAME.
There is no email for anything. Chat box is no different than Q&A. They ask questions about your computer when the issue is about their service. Their response is something is wrong with your computer and not their service. There is no Customer service for one-on-one instead you are sent to third party - Just Answer for $* (fully refunded).
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BMO Harris Bank

Customer service issue
Reported by GetHuman-jranch
Feb 1st, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 68 others
0 customers following this

Timeline

GetHuman-jranch started working on this issue
Feb 1st, 2019 6:15pm
GetHuman-jranch shared this issue with friends on Facebook
Feb 1st, 2019 6:16pm

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