I received my order on April **, ****. The jar of mayonnaise was crushed and the mayon...

GetHuman-elegge's Returns issue with BJs.com from April 2020

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The issue in GetHuman-elegge's own words
I received my order on April **, ****. The jar of mayonnaise was crushed and the mayonnaise was all over. I have the broken lid and I took pictures of it. There were ** items in the box all covered in mayonnaise. I was finally able to get through to you on April **, ****. The girl that I talked to gave me a confirmation nbr of *******. She told me to ignore the return label that was coming in the email. I told her that I could return the broken lid and that I had pictures. She told me not to send anything back because you were not accepting returns due to the virus. I asked if she would like me to send the pictures. She said no. I did not scoop up the mayonnaise! I washed it off all of my other items. Now you are trying to tell me that I have to return the mayonnaise!?! I still have the lid and the pictures. Do you want me to return the lid and send you pictures? Please remember we are all still in quarantine. I would like you to give me my refund as I was told was going to happen. I have the email stating that I would be refunded $*.**. I tried calling but something with your number. Thank you, Jean Legge

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BJs.com

Returns issue
Reported by GetHuman-elegge
Apr 27th, 2020 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 210 others
0 customers following this

Timeline

GetHuman-elegge started working on this issue
Apr 27th, 2020 6:43pm

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