I am locked out of my BJs Coupon list. I tried to sign in, but my password was not acc...

GetHuman-gammagru's customer service issue with BJs.com from October 2019

Help with my BJs.com issue
The issue in GetHuman-gammagru's own words
I am locked out of my BJs Coupon list. I tried to sign in, but my password was not accepted. I asked for a new password, which it said was being sent (twice), but no new password was sent. I clicked on "send a email" and was told the system was having problems.

GetHuman-gammagru did not yet indicate what BJs.com should do to make this right.

How GetHuman-gammagru fixed the problem
The next day I was able to again request a new password which was emailed immediately. I believe the system was being upgraded on your end which caused it not to recognize me. In the future, during an upgrade, it would be helpful if the automatic information would simply state "system being upgraded, please try again in ** hours."
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BJs.com

Customer service issue
Reported by GetHuman-gammagru
Oct 3rd, 2019 - 2 years ago
Fixed
GetHuman-gammagru shared how to fix
Seen by 30 customers so far
Similar issue to 102 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-gammagru started working on this issue
Oct 3rd, 2019 12:25am
GetHuman-gammagru indicated the issue is not fixed yet.
Oct 3rd, 2019 12:26am
GetHuman-gammagru confirmed the issue is fixed. Hooray!
Oct 6th, 2019 4:07pm

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