I am locked out of my BJs Coupon list. I tried to sign in, but my password was not acc...
GetHuman-gammagru's customer service issue with BJs.com from October 2019
Help with my BJs.com issue
The issue in GetHuman-gammagru's own words
I am locked out of my BJs Coupon list. I tried to sign in, but my password was not accepted. I asked for a new password, which it said was being sent (twice), but no new password was sent. I clicked on "send a email" and was told the system was having problems.
GetHuman-gammagru did not yet indicate what BJs.com should do to make this right.
I have an issue with BJs.com too
How GetHuman-gammagru fixed the problem
The next day I was able to again request a new password which was emailed immediately. I believe the system was being upgraded on your end which caused it not to recognize me. In the future, during an upgrade, it would be helpful if the automatic information would simply state "system being upgraded, please try again in ** hours."
Please help with my BJs.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-gammagru indicated the issue is not fixed yet.
Oct 3rd, 2019 12:26am
GetHuman-gammagru confirmed the issue is fixed. Hooray!
Oct 6th, 2019 4:07pm
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