I specifically opted out of the automatic renewal and yet BJs charged me anyway!! Not o...

GetHuman-jehernan's customer service issue with BJs.com from May 2018

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The issue in GetHuman-jehernan's own words
I specifically opted out of the automatic renewal and yet BJs charged me anyway!! Not only did they charge me, the renewal date isn't until the **st and I have already been charged. I DO NOT WANT TO RENEW!!! I specifically opted out and was charged (early) anyway. I am NOT paying the renewal fee. I already contacted the credit card company and said this is FRAUD!!! I want that charge canceled now! I will not pay the fee!
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BJs.com

Customer service issue
Reported by GetHuman-jehernan
May 26th, 2018 - 6 mons ago
I have an issue with BJs.com too
Fixed
Seen by 5 customers so far
Similar issue to 419 others
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Timeline
GetHuman-jehernan started working on this issue
May 26th 2:46pm
GetHuman-jehernan indicated the issue is not fixed yet.
May 26th 4:10pm
GetHuman-jehernan indicated the issue is not fixed yet.
May 26th 4:25pm
GetHuman-jehernan indicated the issue is not fixed yet.
May 27th 9:47pm