I ordered Truly Calm KN** Protective Face Masks, ** ct., along with paper towels, regul...

GetHuman-ruthseto's Complaint issue with BJ's Wholesale Club from June 2020

Help with my BJ's Wholesale Club issue
The issue in GetHuman-ruthseto's own words
I ordered Truly Calm KN** Protective Face Masks, ** ct., along with paper towels, regular face masks and face shields. I did not receive the KN** masks. I would prefer to receive the KN** masks, but if there are none, I expect a refund of $**.** and tax. I received three boxes via UPS on Sat ***. There was one product in each box. The boxes were not tampered with. Tracking Number**ZA*************** and *ZA*************** Why are there * numbers?

GetHuman-ruthseto did not yet indicate what BJ's Wholesale Club should do to make this right.

How GetHuman-ruthseto fixed the problem
Product delivered. Why one hundred characters.*Bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
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BJ's Wholesale Club

Complaint issue
Reported by GetHuman-ruthseto
Jun 8th, 2020 - 5 months ago
Fixed
GetHuman-ruthseto shared how to fix
Seen by 5 customers so far
Similar issue to 456 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-ruthseto started working on this issue
Jun 8th 11:36pm
GetHuman-ruthseto confirmed the issue is fixed. Hooray!
Jun 9th 1:14am

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