Dear Sirs*Madams**URGENT URGENT URGENT**Re : BC Hydro Customer Account No...

GetHuman2459833's customer service issue with BC Hydro from March 2019

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Dear Sirs*Madams**URGENT URGENT URGENT**Re : BC Hydro Customer Account No. : *** **** – Suite ****, **** West Cordova Street, Vancouver B.C. V*C *B***I am the Secretary to the owner (Mr. & Mrs. Fung) of the captioned premises in Hong Kong. FYI, my bosses, Mr. & Mrs. Fung are living in Hong Kong but they are now in Vancouver and requested me to send them the BC Hydro bill from last June till this March. I know that the monthly bill was sent to my boss’ email account monthly but that email notification not able to view all the detail and payment history. If the account holder would read all details and history should have to login to your Website with password. However, they don’t have their account login password as the account registration had been done by their Ex-Secretary who was no longer working for them a few years ago. When I tried to use my boss’ email to login to their MyHydro Profile and click forget password, it requested me to answer the security question registered to the MyHydro Profile which is “What is your mother’s maiden name”, even though I typed the correct maiden name of my boss’ mother, it still showed the answer you provided doesn’t match the answer we have on file and was asked to try again.**If such case, could you please reset the password for the said account and send my boss an email (*****@***.com) with a link so that we could login to the mentioned account to view the account details. Thanks million for ALL YOUR GREAT HELP in advance and should you need any further info about this account please advise us.

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BC Hydro

Customer service issue
Reported by GetHuman2459833
Mar 12th, 2019 - 2 years ago
Seen by 9 customers so far
Similar issue to 187 others
0 customers following this
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Account holder name
Account number
Billing address


GetHuman2459833 started working on this issue
Mar 12th, 2019 10:22am
GetHuman2459833 confirmed the issue is fixed. Hooray!
Mar 18th, 2019 12:26am

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