I can’t answer my security question*It doesn’t recognize my social security number*It w...

GetHuman5577362's customer service issue with BB&T Bank from December 2020

Help with my BB&T Bank issue
The issue in GetHuman5577362's own words
I can’t answer my security question*It doesn’t recognize my social security number*It won’t let me log in

GetHuman5577362 did not yet indicate what BB&T Bank should do to make this right.

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How GetHuman5577362 fixed the problem
GetHuman got me in touch with a BB&T Agent! Thank you GetHuman!
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Reset my security questions , I can’t remember the answer to one of them.Why doesn't BB&T answer there phone at ***-***-****I cannot get into phone ** with social security number has something changed.Tried to use **-* banking services and it doesn’t recognize my ssnI need my * digit security code & one of my original security questionsI can't log into my account, and when I call and type in my social security numbe...I'm supposed to get my social security deposit back on day * and it's not reflect...I cannot get my balance over the phone it will not take *My Social Security Number...I got locked out of my account using my social security number some kind of way
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BB&T Bank

Customer service issue
Reported by GetHuman5577362
Dec 22nd, 2020 - 4 months ago
I have an issue with BB&T Bank too
Fixed
GetHuman5577362 shared how to fix
Seen by 5 customers so far
Similar issue to 699 others
0 customers following this
Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number

Timeline

GetHuman5577362 started working on this issue
Dec 22nd, 2020 3:49pm
GetHuman5577362 confirmed the issue is fixed. Hooray!
Dec 22nd, 2020 7:54pm