I use online banking. Recently I received a credit memo deposit from my overdraft accou...

GetHuman-jvdb's customer service issue with BB&T Bank from September 2018

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The issue in GetHuman-jvdb's own words
I use online banking. Recently I received a credit memo deposit from my overdraft account. I paid the amount shown in the account to BB&T I set as a payee. Looking at my checking account the amount I paid was shown and the next day a deposit to my account in the same amount showed up. Apparently my payment to the overdraft account was not recognized and I was charged for interest. My question is, how do I pay the overdraft on line?
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BB&T Bank

Customer service issue
Reported by GetHuman-jvdb
Sep 19th, 2018 - 6 mons ago
I have an issue with BB&T Bank too
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Seen by 7 customers so far
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Timeline
GetHuman-jvdb started working on this issue
Sep 19th, 2018 6:20pm