Need access to husband account while he's in jail

GetHuman-srmasche's customer service issue with BB&T Bank from May 2018

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The issue in GetHuman-srmasche's own words
Pay our bills ... I have power of attorney over my husband who is in jail . We have * children he opened an account with you I don't have the account number to get access to our funds and no one will help me . What can I do we need these funds to service
I can't contact my husband so I can't ask him questions that's why I have power of attorney
I need the bank to acknowledge my power if attorney and give me the account number
I have an issue with BB&T Bank too
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BB&T Bank

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Customer service issue
Reported by GetHuman-srmasche
May 19th, 2018 - 6 mons ago
I have an issue with BB&T Bank too
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Seen by 4 customers so far
Similar issue to 400 others
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Timeline
GetHuman-srmasche started working on this issue
May 19th 5:24pm