Lock out of my online account

GetHuman639591's customer service issue with BB&T Bank from April 2018

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The issue and preferred resolution, in GetHuman639591's own words:
The problem I ran into: Lock out of my online account
I trust that BB&T Bank will make this right and come up with a resolution that is fair.
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BB&T Bank

Customer service issue
Reported by GetHuman639591
Apr 29th, 2018 - 3 mons ago
I have an issue with BB&T Bank too
Not resolved
Seen by 1 customer so far
Similar issue to 313 others
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Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number
Timeline
GetHuman639591 started working on this issue
Apr 29th 3:24pm