I was charged a service fee

GetHuman637360's customer service issue with BB&T Bank from April 2018

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Help with my BB&T Bank issue
Before contacting them, items GetHuman637360 may need:
Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
GetHuman637360's next move: have a BB&T Bank rep call.
Always use the GetHuman Phone tocall BB&T Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman637360's own words:
The problem I ran into: I was charged a service fee
I trust that BB&T Bank will make this right and come up with a resolution that is fair.
Help with my BB&T Bank issue
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BB&T Bank

Customer service issue
Reported by GetHuman637360
Apr 28th, 2018 - 3 mons ago
I have an issue with BB&T Bank too
Not resolved
Seen by 1 customer so far
Similar issue to 324 others
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Timeline
GetHuman637360 started working on this issue
Apr 28th 2:24pm